Student Complaint System (SC)

Developed a real-time complaint management platform designed to streamline communication between students, staff, and administrators through a secure, role-based workflow. The system enables users to submit, track, and manage complaints efficiently while ensuring that each user only has access to information relevant to their assigned role using JWT authentication and Role-Based Access Control (RBAC).

Implemented real-time messaging and instant status notifications using Socket.io, allowing students and administrators to communicate seamlessly without requiring page refreshes. Integrated secure file upload functionality for complaint evidence, enabling users to attach supporting documents and images while maintaining data security.

Built an interactive analytics dashboard that provides administrators with insights into complaint volume, resolution progress, response times, and complaint status, helping improve operational efficiency and decision-making. The application delivers a responsive user experience with secure authentication, live communication, and scalable backend architecture suitable for production environments.